City of Waterloo's Online Services

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Waterloo Online Services

The City of Waterloo's Online Services allows users to access permit information. Registered users can log on to view, apply and pay for permits, licenses, complaints or request for building inspections.

CITY OF WATERLOO ONLINE BYLAW COMPLAINT/INQUIRY SERVICES AFFECTED BY COVID-19

Due to coronavirus (COVID-19) all city buildings are closed. Response times to your online inquiry will be delayed during this time and priority will be given to immediate health and safety concerns

To find out how City of Waterloo services are affected, visit our COVID-19 response page.

Login - Registered users

New User - Register here

Complete the registration form and start using our online service.

Non-Registered Users:

You can search if a property is licensed or has a permit (excluding building permits) by using the Public Query Function.

We are here to help

Licensing & By-law Approvals

Municipal Enforcement (Rental, Business, Dogs, Signs, Complaints)

Phone: (519) 747-8785
Email: municipalenforcement@waterloo.ca

Building Permit Online Services

Building standards (building permits)

Phone: (519) 747-8712
Email: building@waterloo.ca