City of Waterloo's Online Services

Waterloo Online Services

The City of Waterloo's Online Services allows users to access permit information. Registered users can log on to view, apply and pay for permits, licenses, complaints, request for building inspections or order Tax and Water Certificates.

Notice

The City of Waterloo no longer processes dog licenses (new or renewals) through this online platform. In order to purchase a new dog license, please visit https://waterloo.docupet.com/en_CA/. If you have previously held a dog license with the City of Waterloo and are looking to renew your license, you will receive an email from DocuPet 30-60 days before your license expiry

Login - Registered users

Login to apply for a business licence, dog licence, rental housing licence, submit a complaint or order Tax and Water Certificates.

New User - Register here

Complete the registration form and start using our online service.

Non-Registered Users:

You can search if a property is licensed or has a permit (excluding building permits) by using the Public Query Function.

We are here to help

Licensing & By-law Approvals

Municipal Enforcement (Rental, Business, Dogs, Signs, Complaints)

Phone: (519) 747-8785
Email: municipalenforcement@waterloo.ca

Building Permit Online Services

Building standards (building permits)

Phone: (519) 747-8712
Email: building@waterloo.ca

Revenue Online Services

Revenue (Tax and Water Certificates)

Phone: (519) 747-8718
Email: tax_watercertificate@waterloo.ca

City Utilities Online Services

Stormwater Fee Credit

Phone: (519) 886-2310 ext. 30242
Email: stormwater_accounts@waterloo.ca

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